Privacy policy

Last updated: 22 August 2026

EverMemo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we protect it when you use the EverMemo website.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order information

  • Information you provide when contacting us

  • Photos and other files you upload for customised products

  • Website usage information, such as IP address, browser type, device information and pages visited

  • Cookie and analytics information

We only collect information that is reasonably necessary for our business and the services we provide.

2. How We Use Your Information

We may use your personal information to:

  • Process and manage your orders

  • Create customised products based on the information and images you provide

  • Arrange delivery

  • Respond to your enquiries

  • Provide customer support

  • Maintain and improve our website and services

  • Detect and prevent fraud or misuse

  • Send marketing communications where you have agreed to receive them

  • Comply with applicable legal obligations

3. Customer Photos and Customisation Information

When you upload photographs of your pet or other images for a customised product, we use those images primarily for the purpose of creating and fulfilling your order.

Providing a photograph to EverMemo does not automatically give us unlimited permission to use that photograph for advertising, social media or other promotional purposes.

If we would like to use your photograph, customised product or related content for promotional purposes, we will seek your permission where appropriate.

4. Sharing Your Information

We may share relevant personal information with third-party service providers where reasonably necessary to operate our business and provide our services.

This may include:

  • Shopify and website service providers

  • Payment processors

  • Shipping and delivery providers

  • Production or manufacturing partners

  • Email and customer service providers

  • Website analytics and marketing providers

We only intend to share information that is reasonably necessary for the relevant purpose.

Some of these service providers may operate or store information outside Australia.

5. Payments

Payments made through our website are processed by third-party payment providers.

EverMemo does not generally store your complete payment card details.

Payment providers handle your payment information in accordance with their own terms and privacy policies.

6. Cookies and Analytics

Our website may use cookies and similar technologies to help us operate the website, remember preferences, understand website usage and improve our services.

We may use third-party analytics and advertising services to understand how visitors interact with our website.

You can manage or disable cookies through your browser settings, although some website functions may not work properly if cookies are disabled.

7. Marketing

If you choose to receive marketing communications from us, we may use your email address or other contact details to send information about EverMemo, including products, promotions and updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the communication or by contacting us.

We will not use your information for marketing purposes where your consent is required unless we have obtained the appropriate consent.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve issues and comply with applicable legal obligations.

When information is no longer reasonably required, we may securely delete or dispose of it.

10. Access and Correction

You may contact us if you would like to request access to or correction of personal information we hold about you.

We will take reasonable steps to respond to your request and correct information that is inaccurate or out of date where appropriate.

11. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Email: hello.evermemo@gmail.com

Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy complaint.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page, together with the updated date.